Privacy Policy
Last Updated: April 24, 2026
At Heaven Vista, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (heavenvista.com) and purchase our handcrafted decor, fountains, and lamps.
1. Information We Collect We collect information that you provide directly to us when you use our website:
- Personal Information: When you make a purchase or create an account, we collect your name, billing address, shipping address, email address, and phone/WhatsApp number.
- Payment Information: We collect payment details necessary to process your orders. Please note that all payments are processed through secure, encrypted third-party payment gateways; we do not store your credit card or sensitive payment details on our servers.
- Automatically Collected Data: When you browse our store, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to help us understand how you use our site and improve your experience.
2. How We Use Your Information We use the information we collect for the following purposes:
- Order Fulfillment: To process transactions, arrange for shipping, and provide you with invoices and order confirmations.
- Customer Communication: To provide order updates, tracking information, and customer support via email or our WhatsApp number (7000085667).
- Store Improvement: To analyze website usage and improve our product offerings and site navigation.
- Marketing: With your permission, we may send you emails or messages about new products, exclusive designs, and store updates. You can opt out at any time.
3. Information Sharing and Disclosure We do not sell, trade, or rent your personal information to third parties. We only share your information in the following situations:
- Service Providers: We share necessary details with trusted third parties who assist us in operating our website, processing payments, and delivering your packages (e.g., courier companies).
- Legal Compliance: We may disclose your information if required to do so by law or if you violate our Terms of Use.
4. Cookies and Tracking Technologies Our website uses “cookies” to enhance your browsing experience. Cookies are small files stored on your device that help us remember your shopping cart items, save your preferences for future visits, and compile aggregate data about site traffic. You can choose to disable cookies through your browser settings, though some features of our site may no longer function properly.
5. Data Security We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers behind firewalls. However, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights Depending on your location, you may have the right to request access to, correct, or delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us using the details below.
7. Changes to This Privacy Policy We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this page periodically.
8. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
- Website: heavenvista.com
- Phone / WhatsApp: 7000085667
